Software position
2 licensed products on the registerProducts
2
0 on a support contract
Not on contract
2
£260 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£468.75 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional | T15524 | Terminal server | Not on contract | — |
| SG50PR | Sage 50 Payroll | T46192 | Terminal server | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £56.25Invoice imported twice from the job systemSage 50 Accounts Professional · Karen Taylor · 01 Aug 2026
- £56.25Backup of the data directory verifiedSage 50 Accounts Professional · Kelly Gregory · 22 Jul 2026
- £75Nominal period end would not runSage 50 Accounts Professional · Anne-Marie Cable · 13 Jun 2026
- £112.5Nominal period end would not runSage 50 Accounts Professional · Julie Herbert · 31 Mar 2026
- £18.75Purchase order print alignmentSage 50 Accounts Professional · Karen Taylor · 31 Jan 2026
- £150User locked out of the payroll companySage 50 Payroll · Karen Taylor · 07 Jan 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.