Support agreementTime and materialsALD104-AGR989
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since11 Sep 2020Response SLANo SLARate£125/hrNotice—Machines on contract0 of 48
48 in-service machines are not on a contractSee which machines →
Contract position
3 contract records for ALD104Active contracts
3
0 expired or cancelled
Annual contract value
£6,223.7
Active lines only
Renewals within 90 days
1
£210
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9576 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 35 seats | 12 months 30d notice | 30 Dec 2026 in 127d | — | £5,820.85 35 x £166.31 | Scheduled | |
| 10273 COR1 | Software support | Corrin Software Licence Corrin Covers 2 modules → | 2 | 12 months 30d notice · auto-renews | 12 Nov 2026 in 79d | — | £210 2 x £105 | Due in 90 days | |
| 10402 AVO001 | Backup and DR | Amber Vault M365 Backup / Mailbox DCS | 35 seats | 12 months 30d notice · auto-renews | 20 Feb 2027 in 179d | — | £192.85 35 x £5.51 | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£5,820.85
Software support£210
Backup and DR£192.85
Next twelve months
Renewal dates in order
- 12 NovCorrin Software LicenceSoftware support79d
- 30 DecAdobe Acrobat Pro EnterpriseMicrosoft 365 licences127d
- 20 FebAmber Vault M365 Backup / MailboxBackup and DR179d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.