Software position
2 licensed products on the registerProducts
2
2 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£210
Contract 10273 · COR1
Support calls
7
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional | T53937 | Terminal server | On contract 10273 | £150 |
| SG50PR | Sage 50 Payroll Version 2.4.16 | T58288 | Terminal server | On contract 10273 | £60 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractUser locked out of the payroll companySage 50 Payroll · Stacey Thomas · 04 Jul 2026
- On contractInvoice imported twice from the job systemSage 50 Payroll · Anne-Marie Cable · 22 Jun 2026
- On contractBackup of the data directory verifiedSage 50 Payroll · Kelly Gregory · 05 May 2026
- On contractYear end routine walkthroughSage 50 Payroll · Anne-Marie Cable · 16 Sep 2025
- On contractNominal period end would not runSage 50 Payroll · Kelly Gregory · 07 Mar 2025
- On contractNominal period end would not runSage 50 Payroll · Julie Herbert · 26 Feb 2025
- On contractYear end routine walkthroughSage 50 Payroll · Karen Taylor · 14 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.