Support agreementManaged contractALD163-AGR287
Covered by a managed support agreement with an agreed SLA.
Customer since19 May 2022Response SLA2 hoursRateIncludedNotice90 daysMachines on contract78 of 79
1 in-service machines are not on a contractSee which machines →
Contract position
5 contract records for ALD163Active contracts
5
0 expired or cancelled
Annual contract value
£38,057.29
Active lines only
Renewals within 90 days
0
£0
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9771 HARQ | Managed support | Hardware Quarterly Contract DCS Covers 78 machines · 1 in service and off it → | 78 | Rolling 30d notice · auto-renews | 02 May 2027 in 250d | — | £9,602.4 £2,400.6 quarterly | Scheduled | |
| 10118 DCSRMSX | Managed support | Annual Additional Server Monitoring DCS | 8 | 12 months 60d notice | 27 Nov 2026 in 94d | — | £9,803.28 8 x £1,225.41 | Scheduled | |
| 10442 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 83 seats | 36 months 60d notice | 25 Feb 2027 in 184d | — | £15,775.81 83 x £190.07 | Scheduled | |
| 10836 O3MAIN | Software support | Opera 3 Annual Licence Pegasus Covers 6 modules · 3 off it → | 6 | 36 months 30d notice · auto-renews | 15 Jul 2027 in 324d | — | £765 6 x £127.5 | Scheduled | |
| 11169 PRO104 | Hardware maintenance | DCS EHC ML350 G9 24 x 7 DCS | 1 | 12 months 30d notice | 13 Mar 2027 in 200d | 29 Jun 2027 | £2,110.8 1 x £2,110.8 · 10% off | Scheduled |
Annual value by service line
Active contracts only
Managed support£19,405.68
Microsoft 365 licences£15,775.81
Software support£2,112.85
Hardware maintenance£2,110.8
Next twelve months
Renewal dates in order
- 27 NovAnnual Additional Server MonitoringManaged support94d
- 25 FebAdobe Acrobat Pro EnterpriseMicrosoft 365 licences184d
- 13 MarDCS EHC ML350 G9 24 x 7Hardware maintenance200d
- 02 MayHardware Quarterly ContractManaged support250d
- 15 JulOpera 3 Annual LicenceSoftware support324d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.