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Alderley Pharmacy Trust

ALD163ActiveManaged contract

alderleypharmacy.co.uk · Healthcare · Account manager Dan Okafor

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy4 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

9 licensed products on the register
Products
9
6 on a support contract
Not on contract
3
£724 a year at listed rates
Annual support value
£765
Contract 10836 · O3MAIN
Support calls
16
£937.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT92952Server - Ap-HostNot on contract—
O3NUSOpera 3 Current UsersT81857Server - Sql1On contract
10836
£60
O3SALOpera 3 Sales LedgerT31154Server - Ap-HostOn contract
10836
£375
O3PUROpera 3 Purchase Ledger
Version 11.4.11
T36558Terminal serverOn contract
10836
£60
O3NOMOpera 3 Nominal LedgerT68561Server - Sql1On contract
10836
£60
O3INVOpera 3 InvoicingT55244Server - Ap-HostNot on contract—
O3POPOpera 3 Purchase Order ProcessingT77525Server - Ap-HostOn contract
10836
£60
O3SCTOpera 3 Stock ControlT68635Server - Sql1On contract
10836
£150
LEC001Bespoke job management systemLIC 928775WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Report layout change requested
    Opera 3 Current Users · Stacey Thomas · 20 May 2026
    On contract
  • Stock take variance query
    Opera 3 System Foundation · Julie Herbert · 18 Feb 2026
    £75
  • Year end routine walkthrough
    Opera 3 System Foundation · Julie Herbert · 09 Oct 2025
    £56.25
  • Report layout change requested
    Opera 3 System Foundation · Karen Taylor · 05 Jun 2025
    £56.25
  • User locked out of the payroll company
    Opera 3 Purchase Order Processing · Stacey Thomas · 02 May 2025
    On contract
  • New user added and permissions set
    Opera 3 System Foundation · Stacey Thomas · 26 Apr 2025
    £56.25
  • Nominal period end would not run
    Opera 3 Nominal Ledger · Kelly Gregory · 14 Apr 2025
    On contract
  • New user added and permissions set
    Bespoke job management system · Stacey Thomas · 03 Apr 2025
    £75
  • Report layout change requested
    Opera 3 System Foundation · Karen Taylor · 10 Feb 2025
    £150
  • Report layout change requested
    Opera 3 System Foundation · Kelly Gregory · 22 Jan 2025
    £56.25
  • New user added and permissions set
    Opera 3 Invoicing · Karen Taylor · 29 Dec 2024
    £75
  • Nominal period end would not run
    Opera 3 Invoicing · Kelly Gregory · 22 Nov 2024
    £150
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.