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Alderley Housing Holdings

ALD235ActiveManaged contract

alderleyhousing.co.uk · Housing · Account manager Rachel Byrne

Microsoft 365Healthy5 hr agoSupport & assets (SQL)Healthy10 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

3 licensed products on the register
Products
3
3 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£585
Contract 10890 · O3MAIN
Support calls
16
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts Professional
Version 8.8.10
T69446Server - Sql1On contract
10890
£150
SG50PRSage 50 PayrollT99041Server - Sql1On contract
10890
£375
ADO076Adobe Acrobat Pro EnterpriseLIC 546290WorkstationsOn contract
10890
£60

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Email payslips would not clear — SQL service restarted
    Sage 50 Accounts Professional · Anne-Marie Cable · 04 Jul 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Adobe Acrobat Pro Enterprise · Stacey Thomas · 16 Jun 2026
    On contract
  • Backup of the data directory verified
    Sage 50 Accounts Professional · Julie Herbert · 23 May 2026
    On contract
  • User locked out of the payroll company
    Adobe Acrobat Pro Enterprise · Stacey Thomas · 11 May 2026
    On contract
  • Year end routine walkthrough
    Adobe Acrobat Pro Enterprise · Karen Taylor · 19 Mar 2026
    On contract
  • Nominal period end would not run
    Adobe Acrobat Pro Enterprise · Kelly Gregory · 14 Jan 2026
    On contract
  • User locked out of the payroll company
    Sage 50 Payroll · Kelly Gregory · 25 Dec 2025
    On contract
  • Invoice imported twice from the job system
    Sage 50 Payroll · Anne-Marie Cable · 17 Oct 2025
    On contract
  • Invoice imported twice from the job system
    Sage 50 Payroll · Kelly Gregory · 02 Aug 2025
    On contract
  • Year end routine walkthrough
    Sage 50 Payroll · Kelly Gregory · 29 Jul 2025
    On contract
  • Backup of the data directory verified
    Sage 50 Payroll · Julie Herbert · 07 May 2025
    On contract
  • Purchase order print alignment
    Sage 50 Payroll · Stacey Thomas · 20 Feb 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.