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Alderley Architects Solutions

ALD460ActiveTime and materials

alderleyarchitects.co.uk · Architecture · Account manager Tom Whitfield

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy15 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

6 licensed products on the register
Products
6
6 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£1,200
Contract 10269 · O3MAIN
Support calls
11
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT86727WorkstationsOn contract
10269
£375
O3NUSOpera 3 Current UsersT14314Terminal serverOn contract
10269
£180
O3SALOpera 3 Sales Ledger
Version 6.7.18
T49080WorkstationsOn contract
10269
£60
O3PUROpera 3 Purchase Ledger
Version 9.8.2
T75465Terminal serverOn contract
10269
£60
O3NOMOpera 3 Nominal LedgerT59951WorkstationsOn contract
10269
£375
O3INVOpera 3 InvoicingT10862Server - Sql1On contract
10269
£150

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Email payslips would not clear — SQL service restarted
    Opera 3 Invoicing · Kelly Gregory · 15 Jan 2026
    On contract
  • Nominal period end would not run
    Opera 3 Current Users · Anne-Marie Cable · 10 Dec 2025
    On contract
  • Report layout change requested
    Opera 3 Current Users · Karen Taylor · 22 Nov 2025
    On contract
  • Purchase order print alignment
    Opera 3 Purchase Ledger · Anne-Marie Cable · 30 Sep 2025
    On contract
  • User locked out of the payroll company
    Opera 3 Current Users · Karen Taylor · 13 Apr 2025
    On contract
  • Report layout change requested
    Opera 3 Purchase Ledger · Kelly Gregory · 20 Feb 2025
    On contract
  • Stock take variance query
    Opera 3 System Foundation · Karen Taylor · 26 Jan 2025
    On contract
  • New user added and permissions set
    Opera 3 Purchase Ledger · Anne-Marie Cable · 06 Jan 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 System Foundation · Julie Herbert · 02 Dec 2024
    On contract
  • Purchase order print alignment
    Opera 3 System Foundation · Julie Herbert · 29 Oct 2024
    On contract
  • Nominal period end would not run
    Opera 3 Invoicing · Stacey Thomas · 19 Sep 2024
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.