Support agreementManaged contractALD552-AGR235
Covered by a managed support agreement with an agreed SLA.
Customer since11 Jul 2022Response SLA2 hoursRateIncludedNotice60 daysMachines on contract118 of 125
7 in-service machines are not on a contractSee which machines →
Contract position
9 contract records for ALD552Active contracts
9
0 expired or cancelled
Annual contract value
£39,177.15
Active lines only
Renewals within 90 days
3
£18,741.31
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9732 HARB | Managed support | Hardware 6 Mthly Contract DCS Covers 118 machines · 7 in service and off it → | 118 | 12 months 60d notice | 10 Apr 2027 in 228d | 02 Sep 2027 | £14,440.42 £7,220.21 6 monthly | Scheduled | |
| 10141 DCSRMS | Managed support | Annual DCS Remote Server Monitoring DCS | 1 | 36 months 30d notice · auto-renews | 07 Jun 2027 in 286d | — | £1,190.98 1 x £1,190.98 · 10% off | Scheduled | |
| 10382 M365BP | Microsoft 365 licences | Microsoft 365 Business Premium Microsoft | 105 seats | Rolling 30d notice · auto-renews | 14 Nov 2026 in 81d | 30 Apr 2027 | £17,313.45 105 x £164.89 | Due in 90 days | |
| 10796 O3MAIN | Software support | Opera 3 Annual Licence Pegasus Covers 4 modules · 2 off it → | 4 | 36 months 60d notice | 06 Sep 2026 in 12d | 21 Jan 2027 | £600 4 x £150 | Due now | |
| 11456 ESE047 | Endpoint protection | ESET PROTECT Advanced ESET | 106 seats | 36 months 60d notice | 16 May 2027 in 264d | — | £434.6 106 x £4.1 | Scheduled | |
| 11761 CYB005 | Email security | Cyber Security Awareness inc GDPR DCS | 1 | 12 months 60d notice · auto-renews | 29 Mar 2027 in 216d | — | £1,822.64 1 x £1,822.64 | Scheduled | |
| 12272 AVO001 | Backup and DR | Amber Vault M365 Backup / Mailbox DCS | 93 seats | 36 months 30d notice · auto-renews | 24 Jun 2027 in 303d | — | £300.39 93 x £3.23 | Scheduled | |
| 12584 TELMTP | Telephony | Microsoft Teams Phone Microsoft | 83 seats | Rolling 30d notice · auto-renews | 03 Apr 2027 in 221d | 22 Jul 2027 | £2,246.81 83 x £27.07 | Scheduled | |
| 12904 HPE001 | Hardware maintenance | HPE Foundation Care HPE | 1 | 12 months 60d notice | 21 Nov 2026 in 88d | — | £827.86 1 x £827.86 | Due in 90 days |
Annual value by service line
Active contracts only
Microsoft 365 licences£17,313.45
Managed support£15,631.4
Telephony£2,246.81
Email security£1,822.64
Hardware maintenance£827.86
Software support£600
Endpoint protection£434.6
Backup and DR£300.39
Next twelve months
Renewal dates in order
- 06 SepOpera 3 Annual LicenceSoftware support12d
- 14 NovMicrosoft 365 Business PremiumMicrosoft 365 licences81d
- 21 NovHPE Foundation CareHardware maintenance88d
- 29 MarCyber Security Awareness inc GDPREmail security216d
- 03 AprMicrosoft Teams PhoneTelephony221d
- 10 AprHardware 6 Mthly ContractManaged support228d
- 16 MayESET PROTECT AdvancedEndpoint protection264d
- 07 JunAnnual DCS Remote Server MonitoringManaged support286d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.