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Alderley Pharmacy Holdings

ALD552ActiveManaged contract

alderleypharmacy.co.uk · Healthcare · Account manager Rachel Byrne

Microsoft 365Partial3 weeks agoSupport & assets (SQL)Healthy6 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

6 licensed products on the register
Products
6
4 on a support contract
Not on contract
2
£80 a year at listed rates
Annual support value
£600
Contract 10796 · O3MAIN
Support calls
18
£637.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT50466Server - Sql1Not on contract—
O3NUSOpera 3 Current UsersT88685Server - Ap-HostOn contract
10796
£150
O3SALOpera 3 Sales Ledger
Version 2.6.17
T89808Server - Sql1Not on contract—
O3PUROpera 3 Purchase Ledger
Version 5.7.3
T60176Server - Ap-HostOn contract
10796
£180
O3NOMOpera 3 Nominal LedgerT20666Server - Sql1On contract
10796
£150
O3INVOpera 3 InvoicingT19053Terminal serverOn contract
10796
£120

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Stock take variance query
    Opera 3 Sales Ledger · Kelly Gregory · 07 Aug 2026
    £112.5
  • Email payslips would not clear — SQL service restarted
    Opera 3 Invoicing · Julie Herbert · 31 Jul 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 System Foundation · Anne-Marie Cable · 15 May 2026
    £18.75
  • Invoice imported twice from the job system
    Opera 3 Sales Ledger · Julie Herbert · 08 May 2026
    £75
  • New user added and permissions set
    Opera 3 Nominal Ledger · Anne-Marie Cable · 29 Mar 2026
    On contract
  • User locked out of the payroll company
    Opera 3 Current Users · Stacey Thomas · 21 Feb 2026
    On contract
  • Nominal period end would not run
    Opera 3 Sales Ledger · Anne-Marie Cable · 11 Jan 2026
    £56.25
  • Invoice imported twice from the job system
    Opera 3 Current Users · Karen Taylor · 01 Dec 2025
    On contract
  • Backup of the data directory verified
    Opera 3 Purchase Ledger · Stacey Thomas · 16 Nov 2025
    On contract
  • Nominal period end would not run
    Opera 3 Nominal Ledger · Karen Taylor · 06 Oct 2025
    On contract
  • User locked out of the payroll company
    Opera 3 Nominal Ledger · Stacey Thomas · 14 Sep 2025
    On contract
  • Backup of the data directory verified
    Opera 3 Nominal Ledger · Karen Taylor · 27 Jun 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.