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Alderley Surveyors Solutions

ALD681ActiveManaged contract

alderleysurveyors.co.uk · Property · Account manager Tom Whitfield

Microsoft 365Healthy17 hr agoSupport & assets (SQL)Partial6 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
0 on a support contract
Not on contract
4
£590 a year at listed rates
Annual support value
£0
No software support contract
Support calls
15
£1,218.75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 2.2.13
T33467Server - Ap-HostNot on contract—
O3NUSOpera 3 Current UsersT13882Terminal serverNot on contract—
O3SALOpera 3 Sales Ledger
Version 6.5.0
T47174Terminal serverNot on contract—
O3PUROpera 3 Purchase Ledger
Version 12.9.11
T79788Server - Sql1Not on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Backup of the data directory verified
    Opera 3 Sales Ledger · Julie Herbert · 14 Aug 2026
    £37.5
  • Stock take variance query
    Opera 3 Current Users · Kelly Gregory · 23 May 2026
    £150
  • Stock take variance query
    Opera 3 Sales Ledger · Anne-Marie Cable · 05 May 2026
    £112.5
  • Stock take variance query
    Opera 3 Current Users · Julie Herbert · 05 May 2026
    £75
  • Purchase order print alignment
    Opera 3 Current Users · Stacey Thomas · 01 Mar 2026
    £150
  • Purchase order print alignment
    Opera 3 Purchase Ledger · Julie Herbert · 25 Jan 2026
    £75
  • Email payslips would not clear — SQL service restarted
    Opera 3 Sales Ledger · Anne-Marie Cable · 20 Dec 2025
    £150
  • Email payslips would not clear — SQL service restarted
    Opera 3 Sales Ledger · Kelly Gregory · 12 Nov 2025
    £56.25
  • Backup of the data directory verified
    Opera 3 System Foundation · Karen Taylor · 09 Nov 2025
    £18.75
  • User locked out of the payroll company
    Opera 3 Current Users · Kelly Gregory · 01 Oct 2025
    £150
  • User locked out of the payroll company
    Opera 3 System Foundation · Kelly Gregory · 17 Apr 2025
    £18.75
  • Year end routine walkthrough
    Opera 3 System Foundation · Anne-Marie Cable · 27 Dec 2024
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.