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Alderley Veterinary Partners

ALD717ActiveTime and materials

alderleyveterinary.co.uk · Veterinary · Account manager Rachel Byrne

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy15 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

3 licensed products on the register
Products
3
0 on a support contract
Not on contract
3
£414 a year at listed rates
Annual support value
£0
No software support contract
Support calls
12
£1,125 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts Professional
Version 12.2.17
T34792Server - Sql1Not on contract—
SG50PRSage 50 Payroll
Version 11.9.16
T47311Terminal serverNot on contract—
LEC001Bespoke job management systemLIC 321470WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Year end routine walkthrough
    Sage 50 Payroll · Julie Herbert · 07 Aug 2026
    £75
  • User locked out of the payroll company
    Sage 50 Payroll · Kelly Gregory · 29 Jul 2026
    £150
  • Email payslips would not clear — SQL service restarted
    Sage 50 Accounts Professional · Julie Herbert · 09 Jul 2026
    £112.5
  • Year end routine walkthrough
    Sage 50 Payroll · Karen Taylor · 25 Jun 2026
    £18.75
  • Nominal period end would not run
    Sage 50 Accounts Professional · Stacey Thomas · 09 Apr 2026
    £112.5
  • Purchase order print alignment
    Sage 50 Accounts Professional · Kelly Gregory · 25 Mar 2026
    £112.5
  • Invoice imported twice from the job system
    Sage 50 Payroll · Anne-Marie Cable · 25 Mar 2026
    £112.5
  • Purchase order print alignment
    Sage 50 Accounts Professional · Julie Herbert · 20 Jan 2026
    £150
  • Nominal period end would not run
    Sage 50 Accounts Professional · Karen Taylor · 22 Sep 2025
    £150
  • Email payslips would not clear — SQL service restarted
    Sage 50 Accounts Professional · Kelly Gregory · 16 Sep 2025
    £37.5
  • Stock take variance query
    Bespoke job management system · Kelly Gregory · 17 Aug 2025
    £75
  • New user added and permissions set
    Sage 50 Accounts Professional · Anne-Marie Cable · 29 Jan 2025
    £18.75
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.