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Ashcombe Housing

ASH050ActiveTime and materials

ashcombehousing.org.uk · Housing · Account manager Priya Raman

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy9 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
3 on a support contract
Not on contract
1
£250 a year at listed rates
Annual support value
£1,092
Contract 10012 · MJM002
Support calls
43
£862.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
ADO076Adobe Acrobat Pro Enterprise
Version 3.3.11
T95422Server - Ap-HostOn contract
10012
£120
AUT120AutoCAD LT
Version 9.3.13
T12802Terminal serverNot on contract—
SG50ACSage 50 Accounts ProfessionalLIC 500627WorkstationsOn contract
10012
£486
SG50PRSage 50 PayrollLIC 808700WorkstationsOn contract
10012
£486

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Stock take variance query
    AutoCAD LT · Stacey Thomas · 17 Aug 2026
    £18.75
  • Backup of the data directory verified
    AutoCAD LT · Stacey Thomas · 06 Aug 2026
    £75
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Anne-Marie Cable · 29 Jul 2026
    On contract
  • Year end routine walkthrough
    AutoCAD LT · Julie Herbert · 19 Jul 2026
    £18.75
  • Backup of the data directory verified
    Adobe Acrobat Pro Enterprise · Stacey Thomas · 15 Jul 2026
    On contract
  • Invoice imported twice from the job system
    AutoCAD LT · Stacey Thomas · 01 Jul 2026
    £37.5
  • Purchase order print alignment
    Sage 50 Payroll · Karen Taylor · 30 Jun 2026
    On contract
  • Year end routine walkthrough
    Sage 50 Accounts Professional · Kelly Gregory · 25 Jun 2026
    On contract
  • Year end routine walkthrough
    Sage 50 Payroll · Stacey Thomas · 19 Apr 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Sage 50 Payroll · Kelly Gregory · 30 Mar 2026
    On contract
  • Nominal period end would not run
    Sage 50 Accounts Professional · Stacey Thomas · 18 Feb 2026
    On contract
  • User locked out of the payroll company
    Sage 50 Accounts Professional · Kelly Gregory · 15 Feb 2026
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.