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Ashdown Financial LLP

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ashdownfinancial.co.uk · Financial services · Account manager Dan Okafor

Microsoft 365Stale4 weeks agoSupport & assets (SQL)Healthy4 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

3 licensed products on the register
Products
3
0 on a support contract
Not on contract
3
£240 a year at listed rates
Annual support value
£0
No software support contract
Support calls
12
£806.25 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts ProfessionalT53847Terminal serverNot on contract—
SG50PRSage 50 PayrollT75678WorkstationsNot on contract—
LEC001Bespoke job management systemLIC 573841WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Nominal period end would not run
    Sage 50 Accounts Professional · Kelly Gregory · 11 May 2026
    £112.5
  • Backup of the data directory verified
    Sage 50 Accounts Professional · Kelly Gregory · 25 Dec 2025
    £37.5
  • Backup of the data directory verified
    Bespoke job management system · Karen Taylor · 23 Oct 2025
    £150
  • Nominal period end would not run
    Sage 50 Payroll · Anne-Marie Cable · 20 Oct 2025
    £112.5
  • Year end routine walkthrough
    Sage 50 Payroll · Julie Herbert · 06 Oct 2025
    £18.75
  • Nominal period end would not run
    Sage 50 Accounts Professional · Stacey Thomas · 21 Sep 2025
    £37.5
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Kelly Gregory · 29 May 2025
    £75
  • Email payslips would not clear — SQL service restarted
    Bespoke job management system · Anne-Marie Cable · 06 Feb 2025
    £112.5
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Anne-Marie Cable · 30 Nov 2024
    £18.75
  • Nominal period end would not run
    Bespoke job management system · Julie Herbert · 25 Nov 2024
    £75
  • Year end routine walkthrough
    Sage 50 Accounts Professional · Kelly Gregory · 21 Nov 2024
    £18.75
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Anne-Marie Cable · 30 Aug 2024
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.