Software position
4 licensed products on the registerProducts
4
3 on a support contract
Not on contract
1
£324 a year at listed rates
Annual support value
£615
Contract 10082 · O3MAIN
Support calls
6
£225 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional Version 3.6.18 | T60377 | Workstations | On contract 10082 | £375 |
| SG50PR | Sage 50 Payroll | T49248 | Server - Ap-Host | On contract 10082 | £120 |
| ADO076 | Adobe Acrobat Pro Enterprise | LIC 442811 | Workstations | Not on contract | — |
| AUT120 | AutoCAD LT | LIC 945017 | Workstations | On contract 10082 | £120 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractEmail payslips would not clear — SQL service restartedAutoCAD LT · Kelly Gregory · 13 Apr 2026
- £75User locked out of the payroll companyAdobe Acrobat Pro Enterprise · Kelly Gregory · 16 Feb 2026
- On contractNominal period end would not runSage 50 Payroll · Kelly Gregory · 13 Sep 2025
- £150Year end routine walkthroughAdobe Acrobat Pro Enterprise · Karen Taylor · 10 Feb 2025
- On contractYear end routine walkthroughAutoCAD LT · Karen Taylor · 21 Dec 2024
- On contractEmail payslips would not clear — SQL service restartedAutoCAD LT · Karen Taylor · 23 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.