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Beckwith Motors Holdings

BEC071ActiveTime and materials

beckwithmotors.co.uk · Automotive · Account manager Ellie Marsh

Microsoft 365Healthy11 hr agoSupport & assets (SQL)Healthy13 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
4 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£1,155
Contract 10223 · COR1
Support calls
18
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 12.1.19
T57864Terminal serverOn contract
10223
£375
O3NUSOpera 3 Current Users
Version 12.9.14
T54798Server - Ap-HostOn contract
10223
£225
O3SALOpera 3 Sales LedgerT45070WorkstationsOn contract
10223
£375
O3PUROpera 3 Purchase Ledger
Version 6.3.7
T97763Terminal serverOn contract
10223
£180

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Backup of the data directory verified
    Opera 3 Current Users · Anne-Marie Cable · 18 Aug 2026
    On contract
  • Nominal period end would not run
    Opera 3 Sales Ledger · Julie Herbert · 28 Jun 2026
    On contract
  • Nominal period end would not run
    Opera 3 Purchase Ledger · Kelly Gregory · 24 May 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 System Foundation · Anne-Marie Cable · 17 Mar 2026
    On contract
  • Stock take variance query
    Opera 3 System Foundation · Stacey Thomas · 02 Feb 2026
    On contract
  • New user added and permissions set
    Opera 3 Sales Ledger · Julie Herbert · 27 Dec 2025
    On contract
  • Report layout change requested
    Opera 3 Current Users · Stacey Thomas · 31 Oct 2025
    On contract
  • Year end routine walkthrough
    Opera 3 Purchase Ledger · Anne-Marie Cable · 29 Oct 2025
    On contract
  • Stock take variance query
    Opera 3 Sales Ledger · Kelly Gregory · 25 Oct 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 Current Users · Kelly Gregory · 23 Sep 2025
    On contract
  • New user added and permissions set
    Opera 3 Current Users · Kelly Gregory · 24 Jul 2025
    On contract
  • Backup of the data directory verified
    Opera 3 System Foundation · Anne-Marie Cable · 07 Jul 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.