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Beckwith Recruitment Holdings

BEC088ActiveTime and materials

beckwithrecruitment.co.uk · Recruitment · Account manager Rachel Byrne

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy11 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

7 licensed products on the register
Products
7
4 on a support contract
Not on contract
3
£310 a year at listed rates
Annual support value
£565
Contract 10177 · SOFLA
Support calls
12
£300 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 7.2.2
T20814Server - Ap-HostOn contract
10177
£225
O3NUSOpera 3 Current Users
Version 5.4.17
T54955Server - Sql1Not on contract—
O3SALOpera 3 Sales Ledger
Version 12.7.1
T83629Server - Sql1On contract
10177
£180
O3PUROpera 3 Purchase LedgerT60884WorkstationsNot on contract—
O3NOMOpera 3 Nominal LedgerT31205WorkstationsOn contract
10177
£60
O3INVOpera 3 InvoicingT31256Terminal serverOn contract
10177
£100
LEC001Bespoke job management systemLIC 149294WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Nominal period end would not run
    Opera 3 Sales Ledger · Anne-Marie Cable · 14 May 2026
    On contract
  • New user added and permissions set
    Opera 3 Current Users · Julie Herbert · 13 May 2026
    £18.75
  • Purchase order print alignment
    Bespoke job management system · Anne-Marie Cable · 11 Feb 2026
    £75
  • Nominal period end would not run
    Opera 3 Purchase Ledger · Anne-Marie Cable · 03 Feb 2026
    £37.5
  • Stock take variance query
    Opera 3 Current Users · Karen Taylor · 25 Dec 2025
    £56.25
  • Year end routine walkthrough
    Opera 3 Nominal Ledger · Anne-Marie Cable · 02 Oct 2025
    On contract
  • User locked out of the payroll company
    Opera 3 Invoicing · Karen Taylor · 17 Sep 2025
    On contract
  • Year end routine walkthrough
    Opera 3 Sales Ledger · Anne-Marie Cable · 19 Jun 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 Invoicing · Karen Taylor · 07 Apr 2025
    On contract
  • Nominal period end would not run
    Opera 3 Nominal Ledger · Karen Taylor · 06 Mar 2025
    On contract
  • Purchase order print alignment
    Bespoke job management system · Karen Taylor · 02 Dec 2024
    £112.5
  • Report layout change requested
    Opera 3 System Foundation · Julie Herbert · 04 Sep 2024
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.