Software position
3 licensed products on the registerProducts
3
0 on a support contract
Not on contract
3
£270 a year at listed rates
Annual support value
£0
No software support contract
Support calls
9
£562.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| LEC001 | Bespoke job management system Version 3.7.10 | T13870 | Server - Ap-Host | Not on contract | — |
| MJM001 | KwikStock stock control add-on Version 10.6.9 | T14537 | Server - Sql1 | Not on contract | — |
| COR1 | Job costing link | T76024 | Server - Ap-Host | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £150Backup of the data directory verifiedJob costing link · Stacey Thomas · 22 Mar 2026
- £37.5Invoice imported twice from the job systemBespoke job management system · Julie Herbert · 06 Jan 2026
- £18.75Backup of the data directory verifiedKwikStock stock control add-on · Stacey Thomas · 06 Nov 2025
- £18.75New user added and permissions setKwikStock stock control add-on · Anne-Marie Cable · 17 Sep 2025
- £112.5Email payslips would not clear — SQL service restartedKwikStock stock control add-on · Stacey Thomas · 06 Sep 2025
- £18.75Backup of the data directory verifiedKwikStock stock control add-on · Julie Herbert · 09 Jun 2025
- £56.25Stock take variance queryJob costing link · Anne-Marie Cable · 14 May 2025
- £75Backup of the data directory verifiedJob costing link · Karen Taylor · 12 May 2025
- £75Backup of the data directory verifiedBespoke job management system · Anne-Marie Cable · 21 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.