Skip to content
DCS
PR

Bramhope Plumbing Group

BRA615ActiveManaged contract

bramhopeplumbing.co.uk · Construction · Account manager Rachel Byrne

Microsoft 365Healthy34 hr agoSupport & assets (SQL)Healthy22 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

9 licensed products on the register
Products
9
8 on a support contract
Not on contract
1
£40 a year at listed rates
Annual support value
£1,300
Contract 10969 · SOFT
Support calls
10
£206.25 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT88740Server - Ap-HostOn contract
10969
£100
O3NUSOpera 3 Current UsersT48842WorkstationsOn contract
10969
£150
O3SALOpera 3 Sales LedgerT87227Server - Sql1On contract
10969
£15
O3PUROpera 3 Purchase LedgerT32376Server - Ap-HostOn contract
10969
£10
O3NOMOpera 3 Nominal LedgerT10711Server - Sql1Not on contract—
O3INVOpera 3 InvoicingT97844Terminal serverOn contract
10969
£150
O3POPOpera 3 Purchase Order Processing
Version 5.8.4
T72717Server - Sql1On contract
10969
£150
O3SCTOpera 3 Stock ControlT60577WorkstationsOn contract
10969
£500
O3COSOpera 3 Costing
Version 2.7.12
T32487WorkstationsOn contract
10969
£225

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Invoice imported twice from the job system
    Opera 3 Stock Control · Kelly Gregory · 19 Aug 2026
    On contract
  • Report layout change requested
    Opera 3 System Foundation · Kelly Gregory · 28 Feb 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Purchase Order Processing · Kelly Gregory · 30 Nov 2025
    On contract
  • Backup of the data directory verified
    Opera 3 Purchase Ledger · Stacey Thomas · 24 Sep 2025
    On contract
  • Backup of the data directory verified
    Opera 3 System Foundation · Anne-Marie Cable · 24 Aug 2025
    On contract
  • Stock take variance query
    Opera 3 Nominal Ledger · Julie Herbert · 19 Aug 2025
    £75
  • New user added and permissions set
    Opera 3 Nominal Ledger · Stacey Thomas · 11 May 2025
    £112.5
  • Email payslips would not clear — SQL service restarted
    Opera 3 Nominal Ledger · Karen Taylor · 21 Apr 2025
    £18.75
  • Email payslips would not clear — SQL service restarted
    Opera 3 Invoicing · Julie Herbert · 13 Feb 2025
    On contract
  • New user added and permissions set
    Opera 3 Invoicing · Stacey Thomas · 01 Jan 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.