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Brookfield Manufacturing

BRO042ActiveManaged contract

brookfield-mfg.com · Manufacturing · Account manager Tom Whitfield

Microsoft 365Healthy3 days agoSupport & assets (SQL)Partial24 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
0 on a support contract
Not on contract
4
£280 a year at listed rates
Annual support value
£0
No software support contract
Support calls
52
£4,312.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
LEC001Bespoke job management system
Version 7.0.12
T27080Server - Ap-HostNot on contract—
MJM001KwikStock stock control add-onT97057Terminal serverNot on contract—
COR1Job costing link
Version 9.5.8
T93121Server - Sql1Not on contract—
O3SFOOpera 3 System FoundationLIC 751171WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Year end routine walkthrough
    Opera 3 System Foundation · Kelly Gregory · 23 Aug 2026
    £56.25
  • Invoice imported twice from the job system
    KwikStock stock control add-on · Kelly Gregory · 20 Aug 2026
    £150
  • Invoice imported twice from the job system
    Opera 3 System Foundation · Julie Herbert · 16 Aug 2026
    £37.5
  • Backup of the data directory verified
    Job costing link · Julie Herbert · 18 Jul 2026
    £150
  • Nominal period end would not run
    Bespoke job management system · Karen Taylor · 18 Jul 2026
    £37.5
  • Email payslips would not clear — SQL service restarted
    KwikStock stock control add-on · Kelly Gregory · 12 Jul 2026
    £75
  • Purchase order print alignment
    Bespoke job management system · Stacey Thomas · 02 Jul 2026
    £75
  • Stock take variance query
    Opera 3 System Foundation · Karen Taylor · 21 Jun 2026
    £75
  • Purchase order print alignment
    Job costing link · Stacey Thomas · 19 Jun 2026
    £112.5
  • Email payslips would not clear — SQL service restarted
    Opera 3 System Foundation · Anne-Marie Cable · 15 Jun 2026
    £75
  • Year end routine walkthrough
    KwikStock stock control add-on · Karen Taylor · 24 May 2026
    £75
  • Backup of the data directory verified
    Job costing link · Kelly Gregory · 06 May 2026
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.