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Calder Recruitment Holdings

CAL848ActiveTime and materials

calderrecruitment.co.uk · Recruitment · Account manager Dan Okafor

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy17 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

12 licensed products on the register
Products
12
11 on a support contract
Not on contract
1
£40 a year at listed rates
Annual support value
£1,605
Contract 10233 · SOFLA
Support calls
9
£225 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT89127Server - Sql1On contract
10233
£150
O3NUSOpera 3 Current UsersT96637Terminal serverOn contract
10233
£180
O3SALOpera 3 Sales LedgerT49345WorkstationsOn contract
10233
£150
O3PUROpera 3 Purchase Ledger
Version 6.3.18
T35673Server - Ap-HostOn contract
10233
£150
O3NOMOpera 3 Nominal LedgerT37152Server - Sql1On contract
10233
£120
O3INVOpera 3 InvoicingT25437WorkstationsOn contract
10233
£225
O3POPOpera 3 Purchase Order ProcessingT58585WorkstationsOn contract
10233
£150
O3SCTOpera 3 Stock Control
Version 12.9.7
T78261Terminal serverOn contract
10233
£225
O3COSOpera 3 CostingT51338Terminal serverNot on contract—
O3PAYOpera 3 Payroll & HR
Version 8.8.6
T61076Terminal serverOn contract
10233
£15
O3REPOpera 3 ReporterT23185Server - Ap-HostOn contract
10233
£180
LEC001Bespoke job management systemLIC 759761WorkstationsOn contract
10233
£60

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Year end routine walkthrough
    Opera 3 Stock Control · Julie Herbert · 14 Jul 2026
    On contract
  • Report layout change requested
    Opera 3 Costing · Karen Taylor · 09 Mar 2026
    £150
  • Email payslips would not clear — SQL service restarted
    Opera 3 Stock Control · Julie Herbert · 15 Oct 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 System Foundation · Stacey Thomas · 11 Sep 2025
    On contract
  • Purchase order print alignment
    Opera 3 System Foundation · Kelly Gregory · 01 Jun 2025
    On contract
  • Report layout change requested
    Opera 3 Reporter · Kelly Gregory · 31 May 2025
    On contract
  • Purchase order print alignment
    Opera 3 Purchase Ledger · Julie Herbert · 15 Mar 2025
    On contract
  • New user added and permissions set
    Opera 3 Costing · Kelly Gregory · 01 Mar 2025
    £75
  • Purchase order print alignment
    Opera 3 Purchase Ledger · Anne-Marie Cable · 08 Feb 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.