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Cawthorne Engineering & Co

CAW677ActiveManaged contract

cawthorneengineering.co.uk · Engineering · Account manager Rachel Byrne · Cawthorne Holdings (site of 4)

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy9 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Customer master data

Immutable internal identity with external mapping keys

Internal CustomerId
cus_caw677
Primary key — never changes
Account number
CAW677
Links to ticketing and SQL
Display name
Cawthorne Engineering & Co
Primary domain
cawthorneengineering.co.uk
Microsoft tenant mapping aid
Tenant ID
caw677-6569-4f2a-9c31-716639
SQL external key
CAW677
Account manager
Rachel Byrne
Status
Active
Created
28 Mar 2022

Connection and collection

Authentication mode is independent of the data model

Auth method
GDAP / partner delegated
Relationship state
active
Expiry 02 Aug 2027
Last successful sync
22 Aug 2026 03:00 UTC
3 days ago
Last attempt
25 Aug 2026 00:00 UTC
Result: success
M365 data quality
Healthy
SQL data quality
Healthy
Mapped to the DCS API
Schedule
Weekly — users, licences, usage reports
Configurable per dataset and customer
Connection changes require the administrator role.

Branding

Saved once and reused automatically for future dashboards and packs

Editable
Customer logo

PNG, JPG, WEBP or SVG up to 4 MB. Transparent backgrounds work best.

Meeting pack preview
Cawthorne Engineering & Co

Saved branding is applied to this customer's dashboard, exports and every future meeting pack.

Customer colours change accents only. Warning, failure and success colours, typography and layout stay fixed so every customer dashboard and pack reads the same way.

Customer contacts

Who to speak to. Used for meeting invitations and pipeline follow-up.

NameRoleEmailPhoneNotes
Nia IvesPrimaryPractice Manager[email protected]01242 610466Approves user changes
Grace JamesonHR Manager[email protected]01750 903111Starters and leavers
Imogen NkemeluIT Coordinator[email protected]01917 190551Internal technical contact

Prototype controls

Demo-only switches for showing how the phases differ

CAW677 is mapped to the DCS API in this demo, so support and asset data appear when Phase 2 is on.