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Cawthorne Engineering & Co

CAW677ActiveManaged contract

cawthorneengineering.co.uk · Engineering · Account manager Rachel Byrne · Cawthorne Holdings (site of 4)

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy9 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

10 licensed products on the register
Products
10
8 on a support contract
Not on contract
2
£110 a year at listed rates
Annual support value
£1,395
Contract 10871 · COR1
Support calls
35
£562.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 11.5.4
T12774Server - Ap-HostOn contract
10871
£15
O3NUSOpera 3 Current UsersT67606Server - Sql1On contract
10871
£150
O3SALOpera 3 Sales LedgerT22446Server - Sql1On contract
10871
£120
O3PUROpera 3 Purchase Ledger
Version 2.7.8
T59467Terminal serverOn contract
10871
£150
O3NOMOpera 3 Nominal Ledger
Version 2.8.16
T69849WorkstationsOn contract
10871
£375
O3INVOpera 3 Invoicing
Version 3.9.14
T12409Server - Ap-HostOn contract
10871
£180
O3POPOpera 3 Purchase Order ProcessingT84329Server - Ap-HostOn contract
10871
£225
O3SCTOpera 3 Stock ControlT86337Server - Ap-HostNot on contract—
O3COSOpera 3 Costing
Version 12.8.4
T92390Server - Sql1On contract
10871
£180
O3PAYOpera 3 Payroll & HR
Version 12.8.15
T61753Server - Ap-HostNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • New user added and permissions set
    Opera 3 Nominal Ledger · Kelly Gregory · 11 Jul 2026
    On contract
  • Purchase order print alignment
    Opera 3 Nominal Ledger · Julie Herbert · 23 May 2026
    On contract
  • Purchase order print alignment
    Opera 3 Nominal Ledger · Kelly Gregory · 10 May 2026
    On contract
  • Purchase order print alignment
    Opera 3 Purchase Order Processing · Anne-Marie Cable · 24 Apr 2026
    On contract
  • Stock take variance query
    Opera 3 Nominal Ledger · Stacey Thomas · 07 Apr 2026
    On contract
  • Stock take variance query
    Opera 3 Stock Control · Anne-Marie Cable · 25 Feb 2026
    £75
  • Invoice imported twice from the job system
    Opera 3 Nominal Ledger · Karen Taylor · 23 Feb 2026
    On contract
  • Nominal period end would not run
    Opera 3 Stock Control · Anne-Marie Cable · 06 Feb 2026
    £18.75
  • Nominal period end would not run
    Opera 3 Purchase Ledger · Karen Taylor · 04 Jan 2026
    On contract
  • Nominal period end would not run
    Opera 3 Invoicing · Kelly Gregory · 29 Dec 2025
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Nominal Ledger · Anne-Marie Cable · 30 Nov 2025
    On contract
  • Year end routine walkthrough
    Opera 3 Sales Ledger · Karen Taylor · 26 Nov 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.