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Cobalt Engineering

COB033ActiveTime and materials

cobalt-eng.co.uk · Engineering · Account manager Rachel Byrne

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy11 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
3 on a support contract
Not on contract
1
£324 a year at listed rates
Annual support value
£410
Contract 10125 · O3MAIN
Support calls
21
£150 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts Professional
Version 5.0.11
T45105Server - Ap-HostOn contract
10125
£250
SG50PRSage 50 PayrollT65003Server - Sql1On contract
10125
£120
LEC001Bespoke job management systemLIC 253575WorkstationsOn contract
10125
£40
MJM001KwikStock stock control add-onLIC 681542WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Email payslips would not clear — SQL service restarted
    Sage 50 Accounts Professional · Julie Herbert · 31 Jul 2026
    On contract
  • User locked out of the payroll company
    Sage 50 Accounts Professional · Anne-Marie Cable · 09 Jul 2026
    On contract
  • Year end routine walkthrough
    Bespoke job management system · Karen Taylor · 30 Jun 2026
    On contract
  • Report layout change requested
    Bespoke job management system · Karen Taylor · 28 Mar 2026
    On contract
  • Year end routine walkthrough
    Sage 50 Accounts Professional · Karen Taylor · 07 Jan 2026
    On contract
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Karen Taylor · 21 Dec 2025
    On contract
  • Year end routine walkthrough
    Sage 50 Payroll · Kelly Gregory · 06 Dec 2025
    On contract
  • Backup of the data directory verified
    Sage 50 Payroll · Julie Herbert · 11 Sep 2025
    On contract
  • Stock take variance query
    KwikStock stock control add-on · Stacey Thomas · 08 Sep 2025
    £56.25
  • User locked out of the payroll company
    KwikStock stock control add-on · Anne-Marie Cable · 12 Aug 2025
    £18.75
  • Report layout change requested
    Sage 50 Payroll · Julie Herbert · 19 May 2025
    On contract
  • Purchase order print alignment
    Sage 50 Payroll · Julie Herbert · 16 May 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.