Software position
4 licensed products on the registerProducts
4
0 on a support contract
Not on contract
4
£550 a year at listed rates
Annual support value
£0
No software support contract
Support calls
8
£600 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| LEC001 | Bespoke job management system Version 8.9.4 | T12560 | Terminal server | Not on contract | — |
| MJM001 | KwikStock stock control add-on Version 3.6.9 | T72910 | Server - Sql1 | Not on contract | — |
| COR1 | Job costing link | T40358 | Workstations | Not on contract | — |
| ADO076 | Adobe Acrobat Pro Enterprise | LIC 669928 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £18.75User locked out of the payroll companyAdobe Acrobat Pro Enterprise · Julie Herbert · 15 Feb 2026
- £150New user added and permissions setKwikStock stock control add-on · Kelly Gregory · 19 Jan 2026
- £56.25Invoice imported twice from the job systemJob costing link · Karen Taylor · 23 Dec 2025
- £18.75Backup of the data directory verifiedKwikStock stock control add-on · Stacey Thomas · 04 Sep 2025
- £37.5Nominal period end would not runAdobe Acrobat Pro Enterprise · Julie Herbert · 25 Jun 2025
- £150Report layout change requestedBespoke job management system · Stacey Thomas · 11 Apr 2025
- £18.75Purchase order print alignmentJob costing link · Julie Herbert · 21 Oct 2024
- £150Backup of the data directory verifiedJob costing link · Anne-Marie Cable · 24 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.