Software position
4 licensed products on the registerProducts
4
4 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£1,175
Contract 10085 · SOFLA
Support calls
6
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional | T83778 | Server - Ap-Host | On contract 10085 | £225 |
| SG50PR | Sage 50 Payroll Version 11.4.11 | T84764 | Workstations | On contract 10085 | £225 |
| O3SFO | Opera 3 System Foundation | LIC 739236 | Workstations | On contract 10085 | £350 |
| O3NUS | Opera 3 Current Users | LIC 576310 | Workstations | On contract 10085 | £375 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractYear end routine walkthroughOpera 3 System Foundation · Julie Herbert · 28 Jul 2026
- On contractStock take variance queryOpera 3 System Foundation · Anne-Marie Cable · 21 Jun 2026
- On contractEmail payslips would not clear — SQL service restartedSage 50 Accounts Professional · Karen Taylor · 29 May 2026
- On contractPurchase order print alignmentOpera 3 Current Users · Stacey Thomas · 15 Jun 2025
- On contractNew user added and permissions setSage 50 Accounts Professional · Stacey Thomas · 15 Feb 2025
- On contractBackup of the data directory verifiedOpera 3 Current Users · Anne-Marie Cable · 06 Dec 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.