Software position
4 licensed products on the registerProducts
4
1 on a support contract
Not on contract
3
£315 a year at listed rates
Annual support value
£180
Contract 10068 · SOFLA
Support calls
6
£487.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional Version 6.1.9 | T40811 | Workstations | Not on contract | — |
| SG50PR | Sage 50 Payroll Version 12.9.13 | T24544 | Server - Sql1 | On contract 10068 | £180 |
| ADO076 | Adobe Acrobat Pro Enterprise | LIC 159467 | Workstations | Not on contract | — |
| AUT120 | AutoCAD LT | LIC 586331 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £112.5Email payslips would not clear — SQL service restartedSage 50 Accounts Professional · Kelly Gregory · 28 Jul 2026
- On contractStock take variance querySage 50 Payroll · Anne-Marie Cable · 12 Jul 2026
- £75Report layout change requestedSage 50 Accounts Professional · Kelly Gregory · 19 Feb 2026
- £37.5Stock take variance querySage 50 Accounts Professional · Anne-Marie Cable · 02 Jul 2025
- £112.5Stock take variance queryAutoCAD LT · Stacey Thomas · 26 Dec 2024
- £150Report layout change requestedAdobe Acrobat Pro Enterprise · Julie Herbert · 22 Nov 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.