Software position
5 licensed products on the registerProducts
5
2 on a support contract
Not on contract
3
£370 a year at listed rates
Annual support value
£270
Contract 10888 · MJM002
Support calls
6
£318.75 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| LEC001 | Bespoke job management system | T35407 | Workstations | On contract 10888 | £120 |
| MJM001 | KwikStock stock control add-on | T40773 | Terminal server | Not on contract | — |
| COR1 | Job costing link Version 3.2.10 | T21170 | Terminal server | On contract 10888 | £150 |
| O3SFO | Opera 3 System Foundation | LIC 140291 | Workstations | Not on contract | — |
| O3NUS | Opera 3 Current Users | LIC 633069 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractReport layout change requestedBespoke job management system · Julie Herbert · 26 Feb 2026
- £150Email payslips would not clear — SQL service restartedKwikStock stock control add-on · Karen Taylor · 27 Nov 2025
- On contractYear end routine walkthroughBespoke job management system · Karen Taylor · 26 Nov 2025
- £150Nominal period end would not runOpera 3 Current Users · Anne-Marie Cable · 18 Oct 2025
- £18.75Backup of the data directory verifiedOpera 3 System Foundation · Anne-Marie Cable · 13 Mar 2025
- On contractStock take variance queryBespoke job management system · Anne-Marie Cable · 10 Jan 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.