Support agreementManaged contractELL963-AGR938
Covered by a managed support agreement with an agreed SLA.
Customer since13 Feb 2020Response SLA1 hourRateIncludedNotice60 daysMachines on contract66 of 71
5 in-service machines are not on a contractSee which machines →
Contract position
6 contract records for ELL963Active contracts
6
0 expired or cancelled
Annual contract value
£27,784.25
Active lines only
Renewals within 90 days
2
£2,547.47
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9537 HARQ | Managed support | Hardware Quarterly Contract DCS Covers 66 machines · 5 in service and off it → | 66 | Rolling 30d notice · auto-renews | 11 Jun 2027 in 290d | 24 Nov 2027 | £8,952.16 £2,238.04 quarterly | Scheduled | |
| 10042 DCSRMS | Managed support | Annual DCS Remote Server Monitoring DCS | 1 | Rolling 90d notice · auto-renews | 04 Oct 2026 in 40d | — | £1,771.42 1 x £1,771.42 | Due in 90 days | |
| 10463 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 92 seats | 12 months 30d notice | 06 Jan 2027 in 134d | 27 Jul 2027 | £13,978.48 92 x £151.94 | Scheduled | |
| 11041 ESE047 | Endpoint protection | ESET PROTECT Advanced ESET | 79 seats | Rolling 90d notice · auto-renews | 28 Dec 2026 in 125d | — | £739.44 79 x £9.36 | Scheduled | |
| 11448 ZRA1 | Backup and DR | Ransomware Recovery Support DCS | 1 | Rolling 60d notice · auto-renews | 17 Nov 2026 in 84d | — | £776.05 1 x £776.05 · 12.5% off | Due in 90 days | |
| 11838 CON900 | Connectivity | FTTP 900/110 TalkTalk Business | 1 | 36 months 90d notice · auto-renews | 14 Feb 2027 in 173d | — | £1,566.7 1 x £1,566.7 | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£13,978.48
Managed support£10,723.58
Connectivity£1,566.7
Backup and DR£776.05
Endpoint protection£739.44
Next twelve months
Renewal dates in order
- 04 OctAnnual DCS Remote Server MonitoringManaged support40d
- 17 NovRansomware Recovery SupportBackup and DR84d
- 28 DecESET PROTECT AdvancedEndpoint protection125d
- 06 JanAdobe Acrobat Pro EnterpriseMicrosoft 365 licences134d
- 14 FebFTTP 900/110Connectivity173d
- 11 JunHardware Quarterly ContractManaged support290d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.