Software position
13 licensed products on the registerProducts
13
0 on a support contract
Not on contract
13
£1,120 a year at listed rates
Annual support value
£0
No software support contract
Support calls
17
£787.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 6.6.15 | T80452 | Terminal server | Not on contract | — |
| O3NUS | Opera 3 Current Users | T45539 | Workstations | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger Version 4.4.14 | T61895 | Terminal server | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger | T71718 | Terminal server | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger | T20177 | Workstations | Not on contract | — |
| O3INV | Opera 3 Invoicing Version 3.0.5 | T69065 | Workstations | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing Version 9.4.15 | T72672 | Server - Ap-Host | Not on contract | — |
| O3SCT | Opera 3 Stock Control Version 3.9.15 | T97230 | Workstations | Not on contract | — |
| O3COS | Opera 3 Costing Version 2.9.16 | T15108 | Terminal server | Not on contract | — |
| O3PAY | Opera 3 Payroll & HR Version 7.8.14 | T77053 | Terminal server | Not on contract | — |
| O3REP | Opera 3 Reporter | T11792 | Server - Sql1 | Not on contract | — |
| ADO076 | Adobe Acrobat Pro Enterprise | LIC 696621 | Workstations | Not on contract | — |
| AUT120 | AutoCAD LT | LIC 282869 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £150Report layout change requestedOpera 3 Costing · Julie Herbert · 17 Aug 2026
- £18.75Purchase order print alignmentOpera 3 Stock Control · Anne-Marie Cable · 27 Jun 2026
- £18.75Stock take variance queryOpera 3 Purchase Ledger · Anne-Marie Cable · 05 Jun 2026
- £18.75User locked out of the payroll companyOpera 3 Sales Ledger · Stacey Thomas · 25 Mar 2026
- £37.5User locked out of the payroll companyOpera 3 Payroll & HR · Julie Herbert · 04 Mar 2026
- £18.75Backup of the data directory verifiedOpera 3 Purchase Ledger · Karen Taylor · 13 Jan 2026
- £56.25Stock take variance queryOpera 3 Invoicing · Stacey Thomas · 13 Jan 2026
- £150User locked out of the payroll companyOpera 3 Invoicing · Anne-Marie Cable · 06 Nov 2025
- £37.5Email payslips would not clear — SQL service restartedOpera 3 Purchase Order Processing · Julie Herbert · 29 Oct 2025
- £18.75Report layout change requestedOpera 3 Sales Ledger · Stacey Thomas · 06 Oct 2025
- £56.25Invoice imported twice from the job systemAdobe Acrobat Pro Enterprise · Anne-Marie Cable · 02 Jul 2025
- £18.75Nominal period end would not runAdobe Acrobat Pro Enterprise · Stacey Thomas · 01 Jul 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.