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Farndale Solicitors LLP

FAR813ActiveManaged contract

farndalesolicitors.co.uk · Legal · Account manager Priya Raman · Farndale Group (site of 3)

Microsoft 365Authentication failed3 weeks agoSupport & assets (SQL)Healthy3 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

2 licensed products on the register
Products
2
1 on a support contract
Not on contract
1
£40 a year at listed rates
Annual support value
£180
Contract 10992 · MJM002
Support calls
56
£2,550 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
ADO076Adobe Acrobat Pro EnterpriseT45592Server - Sql1Not on contract—
AUT120AutoCAD LT
Version 9.0.20
T16300Server - Ap-HostOn contract
10992
£180

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Nominal period end would not run
    AutoCAD LT · Stacey Thomas · 18 Aug 2026
    On contract
  • Invoice imported twice from the job system
    Adobe Acrobat Pro Enterprise · Kelly Gregory · 18 Aug 2026
    £56.25
  • User locked out of the payroll company
    AutoCAD LT · Julie Herbert · 20 Jul 2026
    On contract
  • User locked out of the payroll company
    Adobe Acrobat Pro Enterprise · Julie Herbert · 18 Jul 2026
    £56.25
  • Year end routine walkthrough
    AutoCAD LT · Anne-Marie Cable · 10 Jul 2026
    On contract
  • Nominal period end would not run
    Adobe Acrobat Pro Enterprise · Stacey Thomas · 03 Jul 2026
    £56.25
  • Year end routine walkthrough
    Adobe Acrobat Pro Enterprise · Anne-Marie Cable · 28 Jun 2026
    £150
  • Report layout change requested
    Adobe Acrobat Pro Enterprise · Karen Taylor · 31 May 2026
    £56.25
  • Email payslips would not clear — SQL service restarted
    Adobe Acrobat Pro Enterprise · Kelly Gregory · 05 May 2026
    £56.25
  • New user added and permissions set
    Adobe Acrobat Pro Enterprise · Anne-Marie Cable · 12 Apr 2026
    £75
  • User locked out of the payroll company
    AutoCAD LT · Anne-Marie Cable · 08 Apr 2026
    On contract
  • Purchase order print alignment
    Adobe Acrobat Pro Enterprise · Anne-Marie Cable · 06 Apr 2026
    £56.25
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.