Software position
7 licensed products on the registerProducts
7
0 on a support contract
Not on contract
7
£490 a year at listed rates
Annual support value
£0
No software support contract
Support calls
7
£450 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T10548 | Server - Sql1 | Not on contract | — |
| O3NUS | Opera 3 Current Users | T64460 | Terminal server | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger Version 12.7.9 | T30255 | Server - Ap-Host | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger Version 4.2.17 | T31646 | Server - Sql1 | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger | T36799 | Server - Ap-Host | Not on contract | — |
| O3INV | Opera 3 Invoicing Version 10.2.8 | T34791 | Server - Sql1 | Not on contract | — |
| SG50AC | Sage 50 Accounts Professional | LIC 996677 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £150User locked out of the payroll companyOpera 3 Purchase Ledger · Kelly Gregory · 19 Aug 2026
- £37.5User locked out of the payroll companyOpera 3 Sales Ledger · Karen Taylor · 15 Jun 2026
- £18.75Nominal period end would not runOpera 3 Sales Ledger · Karen Taylor · 05 Apr 2026
- £56.25User locked out of the payroll companySage 50 Accounts Professional · Karen Taylor · 06 Oct 2025
- £18.75Email payslips would not clear — SQL service restartedOpera 3 System Foundation · Anne-Marie Cable · 07 Dec 2024
- £56.25Report layout change requestedOpera 3 Nominal Ledger · Karen Taylor · 03 Nov 2024
- £112.5Purchase order print alignmentOpera 3 Nominal Ledger · Julie Herbert · 14 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.