Software position
4 licensed products on the registerProducts
4
4 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£435
Contract 10021 · SOFT
Support calls
6
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional | T26395 | Server - Sql1 | On contract 10021 | £180 |
| SG50PR | Sage 50 Payroll | T42615 | Server - Sql1 | On contract 10021 | £15 |
| LEC001 | Bespoke job management system | LIC 471432 | Workstations | On contract 10021 | £120 |
| MJM001 | KwikStock stock control add-on | LIC 792058 | Workstations | On contract 10021 | £120 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractStock take variance queryBespoke job management system · Karen Taylor · 10 Jul 2026
- On contractEmail payslips would not clear — SQL service restartedSage 50 Payroll · Kelly Gregory · 26 Jan 2026
- On contractBackup of the data directory verifiedSage 50 Accounts Professional · Anne-Marie Cable · 04 Sep 2025
- On contractReport layout change requestedSage 50 Payroll · Julie Herbert · 08 Jan 2025
- On contractInvoice imported twice from the job systemSage 50 Accounts Professional · Anne-Marie Cable · 01 Jan 2025
- On contractYear end routine walkthroughKwikStock stock control add-on · Karen Taylor · 02 Nov 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.