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Foxton Brokers Partners

FOX837ActiveManaged contract

foxtonbrokers.co.uk · Insurance · Account manager Tom Whitfield

Microsoft 365Authentication failed9 days agoSupport & assets (SQL)Healthy22 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
0 on a support contract
Not on contract
4
£495 a year at listed rates
Annual support value
£0
No software support contract
Support calls
7
£525 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
ADO076Adobe Acrobat Pro EnterpriseT69064Terminal serverNot on contract—
AUT120AutoCAD LTT50379Terminal serverNot on contract—
LEC001Bespoke job management systemLIC 677180WorkstationsNot on contract—
MJM001KwikStock stock control add-onLIC 565765WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Purchase order print alignment
    KwikStock stock control add-on · Karen Taylor · 30 Mar 2026
    £75
  • Year end routine walkthrough
    AutoCAD LT · Anne-Marie Cable · 28 Dec 2025
    £18.75
  • Email payslips would not clear — SQL service restarted
    Adobe Acrobat Pro Enterprise · Kelly Gregory · 23 Nov 2025
    £75
  • Report layout change requested
    Adobe Acrobat Pro Enterprise · Julie Herbert · 16 Aug 2025
    £150
  • Backup of the data directory verified
    Bespoke job management system · Kelly Gregory · 31 Oct 2024
    £56.25
  • Report layout change requested
    AutoCAD LT · Anne-Marie Cable · 12 Oct 2024
    £37.5
  • Email payslips would not clear — SQL service restarted
    KwikStock stock control add-on · Stacey Thomas · 25 Sep 2024
    £112.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.