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Garrick Estates & Co

GAR205ActiveManaged contract

garrickestates.co.uk · Property · Account manager Rachel Byrne

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy16 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

9 licensed products on the register
Products
9
8 on a support contract
Not on contract
1
£10 a year at listed rates
Annual support value
£1,240
Contract 10556 · SOFT
Support calls
64
£881.25 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT34116Server - Ap-HostOn contract
10556
£200
O3NUSOpera 3 Current UsersT83398Server - Ap-HostNot on contract—
O3SALOpera 3 Sales Ledger
Version 6.8.13
T75738WorkstationsOn contract
10556
£375
O3PUROpera 3 Purchase LedgerT56517Server - Sql1On contract
10556
£15
O3NOMOpera 3 Nominal LedgerT81817Server - Sql1On contract
10556
£180
O3INVOpera 3 InvoicingT42982Terminal serverOn contract
10556
£150
O3POPOpera 3 Purchase Order ProcessingT51734Server - Ap-HostOn contract
10556
£150
O3SCTOpera 3 Stock ControlT74485Terminal serverOn contract
10556
£20
O3COSOpera 3 CostingT71910Server - Sql1On contract
10556
£150

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Stock take variance query
    Opera 3 Purchase Order Processing · Stacey Thomas · 14 Aug 2026
    On contract
  • New user added and permissions set
    Opera 3 Nominal Ledger · Kelly Gregory · 20 Jul 2026
    On contract
  • Purchase order print alignment
    Opera 3 Costing · Anne-Marie Cable · 16 Jul 2026
    On contract
  • Stock take variance query
    Opera 3 Nominal Ledger · Kelly Gregory · 16 Jul 2026
    On contract
  • New user added and permissions set
    Opera 3 Invoicing · Stacey Thomas · 06 Jul 2026
    On contract
  • New user added and permissions set
    Opera 3 Costing · Stacey Thomas · 30 Jun 2026
    On contract
  • Report layout change requested
    Opera 3 System Foundation · Karen Taylor · 10 Jun 2026
    On contract
  • Purchase order print alignment
    Opera 3 System Foundation · Karen Taylor · 09 Jun 2026
    On contract
  • Purchase order print alignment
    Opera 3 System Foundation · Julie Herbert · 05 Jun 2026
    On contract
  • New user added and permissions set
    Opera 3 Sales Ledger · Julie Herbert · 17 May 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 Nominal Ledger · Julie Herbert · 04 May 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 Stock Control · Kelly Gregory · 29 Apr 2026
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.