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Garrick Solicitors Holdings

GAR572ActiveManaged contract

garricksolicitors.co.uk · Legal · Account manager Dan Okafor

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy18 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

2 licensed products on the register
Products
2
2 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£575
Contract 10661 · SOFT
Support calls
16
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
ADO076Adobe Acrobat Pro EnterpriseT74415Terminal serverOn contract
10661
£200
AUT120AutoCAD LT
Version 3.2.20
T61377WorkstationsOn contract
10661
£375

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Invoice imported twice from the job system
    AutoCAD LT · Karen Taylor · 21 Aug 2026
    On contract
  • User locked out of the payroll company
    AutoCAD LT · Kelly Gregory · 22 Jul 2026
    On contract
  • User locked out of the payroll company
    Adobe Acrobat Pro Enterprise · Stacey Thomas · 16 Jul 2026
    On contract
  • Purchase order print alignment
    AutoCAD LT · Kelly Gregory · 08 Jun 2026
    On contract
  • Backup of the data directory verified
    Adobe Acrobat Pro Enterprise · Kelly Gregory · 16 Mar 2026
    On contract
  • Year end routine walkthrough
    Adobe Acrobat Pro Enterprise · Julie Herbert · 18 Jan 2026
    On contract
  • Nominal period end would not run
    AutoCAD LT · Anne-Marie Cable · 31 Oct 2025
    On contract
  • Nominal period end would not run
    AutoCAD LT · Stacey Thomas · 17 Oct 2025
    On contract
  • Nominal period end would not run
    AutoCAD LT · Karen Taylor · 08 Oct 2025
    On contract
  • Email payslips would not clear — SQL service restarted
    Adobe Acrobat Pro Enterprise · Kelly Gregory · 25 Jul 2025
    On contract
  • Email payslips would not clear — SQL service restarted
    Adobe Acrobat Pro Enterprise · Karen Taylor · 10 Jul 2025
    On contract
  • Report layout change requested
    AutoCAD LT · Stacey Thomas · 30 Jan 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.