Software position
13 licensed products on the registerProducts
13
9 on a support contract
Not on contract
4
£350 a year at listed rates
Annual support value
£1,715
Contract 9950 · SOFLA
Support calls
6
£37.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T37268 | Terminal server | On contract 9950 | £10 |
| O3NUS | Opera 3 Current Users Version 11.3.7 | T68286 | Terminal server | On contract 9950 | £180 |
| O3SAL | Opera 3 Sales Ledger | T15823 | Server - Ap-Host | On contract 9950 | £100 |
| O3PUR | Opera 3 Purchase Ledger Version 5.3.17 | T77802 | Server - Sql1 | On contract 9950 | £120 |
| O3NOM | Opera 3 Nominal Ledger | T47327 | Terminal server | On contract 9950 | £225 |
| O3INV | Opera 3 Invoicing | T81887 | Terminal server | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing Version 11.0.14 | T49284 | Workstations | Not on contract | — |
| O3SCT | Opera 3 Stock Control | T52323 | Terminal server | On contract 9950 | £150 |
| O3COS | Opera 3 Costing | T80267 | Terminal server | On contract 9950 | £180 |
| O3PAY | Opera 3 Payroll & HR Version 4.0.20 | T22170 | Server - Sql1 | On contract 9950 | £375 |
| O3REP | Opera 3 Reporter | T24518 | Server - Sql1 | Not on contract | — |
| LEC001 | Bespoke job management system | LIC 238316 | Workstations | Not on contract | — |
| MJM001 | KwikStock stock control add-on | LIC 292471 | Workstations | On contract 9950 | £375 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractPurchase order print alignmentOpera 3 System Foundation · Julie Herbert · 15 Nov 2025
- On contractNew user added and permissions setOpera 3 Sales Ledger · Stacey Thomas · 01 Apr 2025
- On contractReport layout change requestedOpera 3 Current Users · Julie Herbert · 29 Mar 2025
- £37.5User locked out of the payroll companyOpera 3 Invoicing · Julie Herbert · 13 Dec 2024
- On contractInvoice imported twice from the job systemOpera 3 Stock Control · Kelly Gregory · 07 Nov 2024
- On contractYear end routine walkthroughOpera 3 Current Users · Anne-Marie Cable · 09 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.