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Harewood Brokers Group

HAR822ActiveManaged contract

harewoodbrokers.co.uk · Insurance · Account manager Ellie Marsh

Microsoft 365Healthy33 hr agoSupport & assets (SQL)Partial15 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

11 licensed products on the register
Products
11
10 on a support contract
Not on contract
1
£40 a year at listed rates
Annual support value
£1,395
Contract 11031 · COR1
Support calls
6
£75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 9.2.8
T58439Server - Sql1On contract
11031
£180
O3NUSOpera 3 Current Users
Version 2.6.11
T35087Server - Sql1On contract
11031
£225
O3SALOpera 3 Sales Ledger
Version 8.0.6
T68243WorkstationsOn contract
11031
£180
O3PUROpera 3 Purchase Ledger
Version 8.7.14
T37449Server - Ap-HostOn contract
11031
£150
O3NOMOpera 3 Nominal LedgerT28148Terminal serverOn contract
11031
£15
O3INVOpera 3 InvoicingT63272Server - Ap-HostOn contract
11031
£60
O3POPOpera 3 Purchase Order ProcessingT10960Terminal serverOn contract
11031
£20
O3SCTOpera 3 Stock Control
Version 4.9.15
T65106Terminal serverNot on contract—
O3COSOpera 3 Costing
Version 9.0.1
T53676Server - Sql1On contract
11031
£375
O3PAYOpera 3 Payroll & HR
Version 7.5.8
T98144Terminal serverOn contract
11031
£10
O3REPOpera 3 Reporter
Version 3.6.10
T39525Server - Ap-HostOn contract
11031
£180

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Report layout change requested
    Opera 3 Payroll & HR · Stacey Thomas · 16 Aug 2026
    On contract
  • User locked out of the payroll company
    Opera 3 Stock Control · Anne-Marie Cable · 18 Jan 2026
    £75
  • Report layout change requested
    Opera 3 Sales Ledger · Anne-Marie Cable · 11 Dec 2025
    On contract
  • Purchase order print alignment
    Opera 3 Sales Ledger · Kelly Gregory · 15 Oct 2025
    On contract
  • Purchase order print alignment
    Opera 3 Reporter · Kelly Gregory · 14 Jul 2025
    On contract
  • Nominal period end would not run
    Opera 3 Purchase Order Processing · Julie Herbert · 25 Jun 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.