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hazelmereacademy.co.uk · Education · Account manager Ellie Marsh · Hazelmere Care Group (site of 3)

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy3 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

2 licensed products on the register
Products
2
2 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£240
Contract 10215 · O3MAIN
Support calls
6
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts ProfessionalT22448Server - Ap-HostOn contract
10215
£15
SG50PRSage 50 Payroll
Version 3.6.5
T23079WorkstationsOn contract
10215
£225

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Purchase order print alignment
    Sage 50 Accounts Professional · Kelly Gregory · 19 Aug 2026
    On contract
  • User locked out of the payroll company
    Sage 50 Payroll · Karen Taylor · 10 Oct 2025
    On contract
  • Report layout change requested
    Sage 50 Payroll · Karen Taylor · 06 Oct 2025
    On contract
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Stacey Thomas · 21 Jun 2025
    On contract
  • New user added and permissions set
    Sage 50 Payroll · Julie Herbert · 06 Dec 2024
    On contract
  • Nominal period end would not run
    Sage 50 Accounts Professional · Julie Herbert · 26 Aug 2024
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.