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Hazelmere Pharmacy Holdings

HAZ772ActiveManaged contract

hazelmerepharmacy.co.uk · Healthcare · Account manager Ellie Marsh · Hazelmere Care Group (head office of 3)

Microsoft 365Healthy34 hr agoSupport & assets (SQL)Healthy22 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
0 on a support contract
Not on contract
4
£340 a year at listed rates
Annual support value
£0
No software support contract
Support calls
39
£3,037.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 2.7.4
T57855Server - Sql1Not on contract—
O3NUSOpera 3 Current Users
Version 7.7.6
T23910WorkstationsNot on contract—
O3SALOpera 3 Sales Ledger
Version 4.5.14
T93426WorkstationsNot on contract—
O3PUROpera 3 Purchase LedgerT21066Server - Ap-HostNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • User locked out of the payroll company
    Opera 3 System Foundation · Stacey Thomas · 07 Aug 2026
    £75
  • Email payslips would not clear — SQL service restarted
    Opera 3 Current Users · Kelly Gregory · 30 Jul 2026
    £75
  • Nominal period end would not run
    Opera 3 System Foundation · Karen Taylor · 19 Jun 2026
    £18.75
  • New user added and permissions set
    Opera 3 Sales Ledger · Karen Taylor · 16 Jun 2026
    £18.75
  • Nominal period end would not run
    Opera 3 Sales Ledger · Karen Taylor · 09 Jun 2026
    £56.25
  • User locked out of the payroll company
    Opera 3 Sales Ledger · Kelly Gregory · 31 May 2026
    £56.25
  • Year end routine walkthrough
    Opera 3 System Foundation · Kelly Gregory · 28 May 2026
    £75
  • Backup of the data directory verified
    Opera 3 Sales Ledger · Karen Taylor · 25 May 2026
    £37.5
  • New user added and permissions set
    Opera 3 Sales Ledger · Kelly Gregory · 15 May 2026
    £150
  • Backup of the data directory verified
    Opera 3 Purchase Ledger · Stacey Thomas · 25 Apr 2026
    £75
  • Backup of the data directory verified
    Opera 3 System Foundation · Kelly Gregory · 25 Apr 2026
    £37.5
  • Email payslips would not clear — SQL service restarted
    Opera 3 Current Users · Anne-Marie Cable · 12 Apr 2026
    £150
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.