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Hutton Plumbing Ltd

HUT892ActiveManaged contract

huttonplumbing.co.uk · Construction · Account manager Dan Okafor

Microsoft 365Partial4 weeks agoSupport & assets (SQL)Healthy18 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

7 licensed products on the register
Products
7
3 on a support contract
Not on contract
4
£350 a year at listed rates
Annual support value
£465
Contract 10674 · COR1
Support calls
6
£150 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT60129Server - Sql1Not on contract—
O3NUSOpera 3 Current Users
Version 11.3.14
T74189Server - Sql1Not on contract—
O3SALOpera 3 Sales Ledger
Version 6.7.6
T86656Terminal serverOn contract
10674
£225
O3PUROpera 3 Purchase LedgerT28040Terminal serverNot on contract—
O3NOMOpera 3 Nominal LedgerT11493WorkstationsOn contract
10674
£60
O3INVOpera 3 Invoicing
Version 6.2.7
T50564WorkstationsOn contract
10674
£180
O3POPOpera 3 Purchase Order Processing
Version 3.2.19
T61203Terminal serverNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Invoice imported twice from the job system
    Opera 3 Invoicing · Anne-Marie Cable · 18 Mar 2026
    On contract
  • Purchase order print alignment
    Opera 3 Nominal Ledger · Anne-Marie Cable · 28 Oct 2025
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Sales Ledger · Karen Taylor · 10 Sep 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 Sales Ledger · Karen Taylor · 18 Apr 2025
    On contract
  • New user added and permissions set
    Opera 3 Nominal Ledger · Stacey Thomas · 10 Oct 2024
    On contract
  • Invoice imported twice from the job system
    Opera 3 Purchase Order Processing · Anne-Marie Cable · 10 Sep 2024
    £150
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.