Support agreementTime and materialsING070-AGR612
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since01 Jan 2021Response SLANo SLARate£85/hrNotice—Machines on contract41 of 70
29 in-service machines are not on a contractSee which machines →
Contract position
4 contract records for ING070Active contracts
4
0 expired or cancelled
Annual contract value
£17,523.07
Active lines only
Renewals within 90 days
1
£10,322.93
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9628 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 79 seats | 12 months 60d notice | 05 Sep 2026 in 11d | — | £10,322.93 79 x £130.67 | Due now | |
| 10001 CYB002 | Endpoint protection | Patch Manager Servers Ann Subscription DCS | 86 seats | 12 months 90d notice | 20 Feb 2027 in 179d | 17 May 2027 | £861.72 86 x £10.02 | Scheduled | |
| 10699 AVO001 | Backup and DR | Amber Vault M365 Backup / Mailbox DCS | 81 seats | 12 months 90d notice | 07 Apr 2027 in 225d | 03 Jul 2027 | £1,347.03 81 x £16.63 · 10% off | Scheduled | |
| 11063 HPE001 | Hardware maintenance | HPE Foundation Care HPE Covers 41 machines · 29 in service and off it → | 41 | 12 months 90d notice | 19 Aug 2027 in 359d | 23 Jan 2028 | £4,991.39 41 x £121.74 | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£10,322.93
Hardware maintenance£4,991.39
Backup and DR£1,347.03
Endpoint protection£861.72
Next twelve months
Renewal dates in order
- 05 SepAdobe Acrobat Pro EnterpriseMicrosoft 365 licences11d
- 20 FebPatch Manager Servers Ann SubscriptionEndpoint protection179d
- 07 AprAmber Vault M365 Backup / MailboxBackup and DR225d
- 19 AugHPE Foundation CareHardware maintenance359d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.