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Ingbirchworth Estates Associates

ING070OnboardingTime and materials

ingbirchworthestates.co.uk · Property · Account manager Priya Raman

Microsoft 365Healthy14 hr agoSupport & assets (SQL)Healthy6 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

7 licensed products on the register
Products
7
0 on a support contract
Not on contract
7
£800 a year at listed rates
Annual support value
£0
No software support contract
Support calls
17
£1,425 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT70301Server - Ap-HostNot on contract—
O3NUSOpera 3 Current Users
Version 7.7.20
T91027Server - Sql1Not on contract—
O3SALOpera 3 Sales LedgerT38573Server - Ap-HostNot on contract—
O3PUROpera 3 Purchase Ledger
Version 8.6.14
T31315Terminal serverNot on contract—
O3NOMOpera 3 Nominal Ledger
Version 6.2.14
T46229WorkstationsNot on contract—
O3INVOpera 3 InvoicingT22880WorkstationsNot on contract—
O3POPOpera 3 Purchase Order ProcessingT79605Terminal serverNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • User locked out of the payroll company
    Opera 3 Current Users · Anne-Marie Cable · 15 Aug 2026
    £18.75
  • Backup of the data directory verified
    Opera 3 System Foundation · Julie Herbert · 08 Aug 2026
    £56.25
  • Report layout change requested
    Opera 3 System Foundation · Julie Herbert · 07 May 2026
    £56.25
  • Invoice imported twice from the job system
    Opera 3 Nominal Ledger · Kelly Gregory · 03 May 2026
    £150
  • Backup of the data directory verified
    Opera 3 Invoicing · Karen Taylor · 01 May 2026
    £150
  • Nominal period end would not run
    Opera 3 System Foundation · Kelly Gregory · 23 Mar 2026
    £150
  • Stock take variance query
    Opera 3 Current Users · Julie Herbert · 19 Mar 2026
    £75
  • Report layout change requested
    Opera 3 Purchase Order Processing · Stacey Thomas · 21 Feb 2026
    £150
  • Report layout change requested
    Opera 3 System Foundation · Kelly Gregory · 30 Nov 2025
    £18.75
  • Backup of the data directory verified
    Opera 3 Purchase Ledger · Julie Herbert · 10 Nov 2025
    £112.5
  • New user added and permissions set
    Opera 3 Purchase Ledger · Stacey Thomas · 19 Sep 2025
    £56.25
  • Purchase order print alignment
    Opera 3 Invoicing · Stacey Thomas · 02 Aug 2025
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.