Software position
2 licensed products on the registerProducts
2
0 on a support contract
Not on contract
2
£200 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£543.75 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional | T26122 | Workstations | Not on contract | — |
| SG50PR | Sage 50 Payroll Version 7.1.2 | T11115 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £75New user added and permissions setSage 50 Payroll · Stacey Thomas · 01 Jul 2026
- £150Backup of the data directory verifiedSage 50 Accounts Professional · Stacey Thomas · 22 Jan 2026
- £112.5Report layout change requestedSage 50 Payroll · Kelly Gregory · 03 Jul 2025
- £112.5Email payslips would not clear — SQL service restartedSage 50 Accounts Professional · Julie Herbert · 22 Jun 2025
- £37.5Email payslips would not clear — SQL service restartedSage 50 Accounts Professional · Karen Taylor · 15 Jan 2025
- £56.25Stock take variance querySage 50 Accounts Professional · Karen Taylor · 18 Nov 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.