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Kelsdon Foods Solutions

KEL360OnboardingManaged contract

kelsdonfoods.co.uk · Food production · Account manager Ellie Marsh · Kelsdon Holdings (site of 3)

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy21 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

8 licensed products on the register
Products
8
8 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£1,550
Contract 10600 · O3MAIN
Support calls
18
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT73384Server - Ap-HostOn contract
10600
£15
O3NUSOpera 3 Current Users
Version 3.6.13
T11020Server - Sql1On contract
10600
£375
O3SALOpera 3 Sales LedgerT90933Server - Ap-HostOn contract
10600
£225
O3PUROpera 3 Purchase LedgerT32899Server - Ap-HostOn contract
10600
£60
O3NOMOpera 3 Nominal Ledger
Version 10.1.1
T41096Server - Sql1On contract
10600
£200
O3INVOpera 3 Invoicing
Version 10.4.11
T84778WorkstationsOn contract
10600
£150
O3POPOpera 3 Purchase Order ProcessingT17551WorkstationsOn contract
10600
£225
O3SCTOpera 3 Stock Control
Version 11.1.4
T18325Server - Ap-HostOn contract
10600
£300

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Nominal period end would not run
    Opera 3 Sales Ledger · Stacey Thomas · 16 Jun 2026
    On contract
  • Purchase order print alignment
    Opera 3 Current Users · Karen Taylor · 31 Jan 2026
    On contract
  • Stock take variance query
    Opera 3 Invoicing · Stacey Thomas · 15 Oct 2025
    On contract
  • User locked out of the payroll company
    Opera 3 Stock Control · Anne-Marie Cable · 27 Sep 2025
    On contract
  • Nominal period end would not run
    Opera 3 Nominal Ledger · Anne-Marie Cable · 04 Sep 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 Purchase Ledger · Kelly Gregory · 31 Aug 2025
    On contract
  • Report layout change requested
    Opera 3 Invoicing · Stacey Thomas · 10 Aug 2025
    On contract
  • Backup of the data directory verified
    Opera 3 System Foundation · Karen Taylor · 12 Jul 2025
    On contract
  • Nominal period end would not run
    Opera 3 Invoicing · Stacey Thomas · 24 Jun 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 Nominal Ledger · Karen Taylor · 04 Jun 2025
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Purchase Ledger · Stacey Thomas · 26 Apr 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 Sales Ledger · Karen Taylor · 27 Mar 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.