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Kelsdon Joinery Partners

KEL779ActiveManaged contract

kelsdonjoinery.co.uk · Construction · Account manager Priya Raman · Kelsdon Holdings (head office of 3)

Microsoft 365Healthy22 hr agoSupport & assets (SQL)Healthy8 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

12 licensed products on the register
Products
12
9 on a support contract
Not on contract
3
£410 a year at listed rates
Annual support value
£1,750
Contract 10780 · MJM002
Support calls
19
£412.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT36888Server - Ap-HostOn contract
10780
£15
O3NUSOpera 3 Current Users
Version 12.0.11
T49556WorkstationsOn contract
10780
£240
O3SALOpera 3 Sales Ledger
Version 12.0.13
T32321Terminal serverOn contract
10780
£15
O3PUROpera 3 Purchase Ledger
Version 5.1.5
T81606WorkstationsOn contract
10780
£375
O3NOMOpera 3 Nominal LedgerT94512WorkstationsOn contract
10780
£240
O3INVOpera 3 Invoicing
Version 4.2.1
T33589WorkstationsNot on contract—
O3POPOpera 3 Purchase Order ProcessingT29669WorkstationsOn contract
10780
£225
O3SCTOpera 3 Stock ControlT36049WorkstationsOn contract
10780
£60
O3COSOpera 3 Costing
Version 5.7.8
T27411Server - Sql1On contract
10780
£500
O3PAYOpera 3 Payroll & HRT98446Terminal serverOn contract
10780
£80
ADO076Adobe Acrobat Pro EnterpriseLIC 614402WorkstationsNot on contract—
AUT120AutoCAD LTLIC 233959WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Year end routine walkthrough
    Opera 3 Costing · Karen Taylor · 09 Aug 2026
    On contract
  • New user added and permissions set
    Opera 3 Current Users · Karen Taylor · 11 Jul 2026
    On contract
  • Invoice imported twice from the job system
    AutoCAD LT · Anne-Marie Cable · 05 Jun 2026
    £150
  • Stock take variance query
    Opera 3 System Foundation · Anne-Marie Cable · 30 Apr 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Payroll & HR · Anne-Marie Cable · 21 Apr 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Sales Ledger · Anne-Marie Cable · 17 Apr 2026
    On contract
  • User locked out of the payroll company
    Opera 3 Current Users · Julie Herbert · 10 Mar 2026
    On contract
  • Report layout change requested
    Opera 3 Stock Control · Stacey Thomas · 05 Mar 2026
    On contract
  • Nominal period end would not run
    Opera 3 Stock Control · Julie Herbert · 30 Jan 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 Nominal Ledger · Karen Taylor · 29 Jan 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Costing · Kelly Gregory · 13 Jan 2026
    On contract
  • Backup of the data directory verified
    Opera 3 Payroll & HR · Karen Taylor · 01 Jan 2026
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.