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Kettlewell Optical Holdings

KET807ActiveManaged contract

kettlewelloptical.co.uk · Healthcare · Account manager Rachel Byrne

Microsoft 365Healthy18 hr agoSupport & assets (SQL)Healthy5 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
3 on a support contract
Not on contract
1
£100 a year at listed rates
Annual support value
£360
Contract 10504 · MJM002
Support calls
68
£1,631.25 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts ProfessionalT51743Server - Sql1On contract
10504
£160
SG50PRSage 50 Payroll
Version 12.6.2
T15814Server - Ap-HostNot on contract—
O3SFOOpera 3 System FoundationLIC 834340WorkstationsOn contract
10504
£80
O3NUSOpera 3 Current UsersLIC 729219WorkstationsOn contract
10504
£120

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Email payslips would not clear — SQL service restarted
    Sage 50 Accounts Professional · Julie Herbert · 17 Aug 2026
    On contract
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Karen Taylor · 13 Aug 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 System Foundation · Kelly Gregory · 01 Aug 2026
    On contract
  • Invoice imported twice from the job system
    Sage 50 Payroll · Anne-Marie Cable · 25 Jul 2026
    £56.25
  • User locked out of the payroll company
    Opera 3 System Foundation · Kelly Gregory · 10 Jul 2026
    On contract
  • Year end routine walkthrough
    Opera 3 Current Users · Anne-Marie Cable · 07 Jul 2026
    On contract
  • Nominal period end would not run
    Sage 50 Payroll · Kelly Gregory · 03 Jul 2026
    £150
  • Nominal period end would not run
    Opera 3 Current Users · Stacey Thomas · 23 Jun 2026
    On contract
  • Nominal period end would not run
    Opera 3 Current Users · Stacey Thomas · 15 Jun 2026
    On contract
  • Year end routine walkthrough
    Opera 3 Current Users · Stacey Thomas · 13 Jun 2026
    On contract
  • Year end routine walkthrough
    Sage 50 Accounts Professional · Julie Herbert · 31 May 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 System Foundation · Anne-Marie Cable · 04 May 2026
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.