Support agreementManaged contractKEX593-AGR902
Covered by a managed support agreement with an agreed SLA.
Customer since20 Dec 2020Response SLA4 hoursRateIncludedNotice90 daysMachines on contract99 of 108
9 in-service machines are not on a contractSee which machines →
Contract position
4 contract records for KEX593Active contracts
3
1 expired or cancelled
Annual contract value
£20,904.88
Active lines only
Renewals within 90 days
1
£7,442.46
Lapsed
1
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9596 HARB | Managed support | Hardware 6 Mthly Contract DCS Covers 99 machines · 9 in service and off it → | 99 | Rolling 60d notice · auto-renews | 04 Mar 2027 in 191d | 02 Oct 2027 | £11,722.42 £5,861.21 6 monthly | Scheduled | |
| 9937 M365BS | Microsoft 365 licences | Microsoft 365 Business Standard Microsoft | 97 seats | Rolling 30d notice · auto-renews | 17 Jun 2026 69d ago | — | £9,797 97 x £101 · 10% off | Lapsed | |
| 10353 SOFT | Software support | Software Annual Contract DCS Covers 11 modules · 1 off it → | 11 | Rolling 30d notice · auto-renews | 07 Mar 2027 in 194d | — | £1,740 11 x £158.18 | Scheduled | |
| 10959 CON900 | Connectivity | FTTP 900/110 TalkTalk Business | 6 | 12 months 60d notice | 28 Oct 2026 in 64d | 06 Apr 2027 | £7,442.46 6 x £1,240.41 | Due in 90 days |
Annual value by service line
Active contracts only
Managed support£11,722.42
Connectivity£7,442.46
Software support£4,644.34
Next twelve months
Renewal dates in order
- 28 OctFTTP 900/110Connectivity64d
- 04 MarHardware 6 Mthly ContractManaged support191d
- 07 MarSoftware Annual ContractSoftware support194d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.