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Kexby Property Associates

KEX593ActiveManaged contract

kexbyproperty.co.uk · Property · Account manager Priya Raman

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy5 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

12 licensed products on the register
Products
12
11 on a support contract
Not on contract
1
£100 a year at listed rates
Annual support value
£1,740
Contract 10353 · SOFT
Support calls
17
£37.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT68585WorkstationsOn contract
10353
£150
O3NUSOpera 3 Current UsersT98813Server - Sql1On contract
10353
£150
O3SALOpera 3 Sales LedgerT19179WorkstationsOn contract
10353
£150
O3PUROpera 3 Purchase LedgerT39438Server - Sql1Not on contract—
O3NOMOpera 3 Nominal LedgerT96404Server - Ap-HostOn contract
10353
£225
O3INVOpera 3 InvoicingT99730Server - Sql1On contract
10353
£225
O3POPOpera 3 Purchase Order ProcessingT60926Server - Sql1On contract
10353
£150
O3SCTOpera 3 Stock ControlT21789Server - Sql1On contract
10353
£150
O3COSOpera 3 Costing
Version 10.6.7
T78737Terminal serverOn contract
10353
£225
O3PAYOpera 3 Payroll & HRT12070Terminal serverOn contract
10353
£150
O3REPOpera 3 Reporter
Version 2.7.13
T26801WorkstationsOn contract
10353
£150
O3CREOpera 3 Credit Management
Version 5.2.4
T79350WorkstationsOn contract
10353
£15

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Purchase order print alignment
    Opera 3 Payroll & HR · Stacey Thomas · 17 Aug 2026
    On contract
  • New user added and permissions set
    Opera 3 Invoicing · Kelly Gregory · 10 Aug 2026
    On contract
  • Purchase order print alignment
    Opera 3 Nominal Ledger · Anne-Marie Cable · 04 Aug 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Costing · Karen Taylor · 08 Apr 2026
    On contract
  • New user added and permissions set
    Opera 3 Stock Control · Anne-Marie Cable · 01 Apr 2026
    On contract
  • Purchase order print alignment
    Opera 3 Sales Ledger · Kelly Gregory · 22 Mar 2026
    On contract
  • Report layout change requested
    Opera 3 Reporter · Anne-Marie Cable · 14 Mar 2026
    On contract
  • New user added and permissions set
    Opera 3 Purchase Ledger · Karen Taylor · 28 Feb 2026
    £37.5
  • Nominal period end would not run
    Opera 3 Current Users · Anne-Marie Cable · 03 Nov 2025
    On contract
  • Stock take variance query
    Opera 3 Purchase Order Processing · Stacey Thomas · 18 Sep 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 Invoicing · Karen Taylor · 09 Sep 2025
    On contract
  • Backup of the data directory verified
    Opera 3 Costing · Anne-Marie Cable · 15 Aug 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.