Software position
4 licensed products on the registerProducts
4
3 on a support contract
Not on contract
1
£40 a year at listed rates
Annual support value
£516
Contract 11029 · MJM002
Support calls
7
£150 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional Version 8.2.9 | T19909 | Server - Ap-Host | On contract 11029 | £15 |
| SG50PR | Sage 50 Payroll Version 7.5.1 | T74549 | Server - Sql1 | On contract 11029 | £15 |
| ADO076 | Adobe Acrobat Pro Enterprise | LIC 382466 | Workstations | Not on contract | — |
| AUT120 | AutoCAD LT | LIC 692168 | Workstations | On contract 11029 | £486 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £112.5Email payslips would not clear — SQL service restartedAdobe Acrobat Pro Enterprise · Kelly Gregory · 18 Dec 2025
- On contractNew user added and permissions setAutoCAD LT · Kelly Gregory · 08 Dec 2025
- £37.5Purchase order print alignmentAdobe Acrobat Pro Enterprise · Stacey Thomas · 10 Jun 2025
- On contractPurchase order print alignmentSage 50 Payroll · Kelly Gregory · 23 Apr 2025
- On contractUser locked out of the payroll companyAutoCAD LT · Karen Taylor · 16 Apr 2025
- On contractInvoice imported twice from the job systemSage 50 Payroll · Julie Herbert · 08 Dec 2024
- On contractUser locked out of the payroll companySage 50 Payroll · Kelly Gregory · 01 Nov 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.