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Kirkstall Nurseries Partners

KIR684ActiveManaged contract

kirkstallnurseries.co.uk · Education · Account manager Dan Okafor · Kirkstall Academy Trust (head office of 4)

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy20 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

8 licensed products on the register
Products
8
8 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£1,515
Contract 10981 · SOFLA
Support calls
69
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 6.1.8
T27300Server - Sql1On contract
10981
£225
O3NUSOpera 3 Current UsersT33058Terminal serverOn contract
10981
£60
O3SALOpera 3 Sales LedgerT39619Server - Sql1On contract
10981
£375
O3PUROpera 3 Purchase Ledger
Version 2.3.5
T85916WorkstationsOn contract
10981
£225
O3NOMOpera 3 Nominal Ledger
Version 4.6.6
T33749Server - Ap-HostOn contract
10981
£375
O3INVOpera 3 InvoicingT48998Terminal serverOn contract
10981
£15
O3POPOpera 3 Purchase Order ProcessingT20956Server - Ap-HostOn contract
10981
£15
O3SCTOpera 3 Stock Control
Version 3.1.11
T23090Terminal serverOn contract
10981
£225

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Invoice imported twice from the job system
    Opera 3 Purchase Ledger · Kelly Gregory · 13 Jul 2026
    On contract
  • Backup of the data directory verified
    Opera 3 Current Users · Kelly Gregory · 28 Jun 2026
    On contract
  • Purchase order print alignment
    Opera 3 Invoicing · Stacey Thomas · 16 Jun 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Nominal Ledger · Julie Herbert · 14 Jun 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 Purchase Ledger · Anne-Marie Cable · 13 Jun 2026
    On contract
  • Purchase order print alignment
    Opera 3 System Foundation · Stacey Thomas · 12 Jun 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 Current Users · Stacey Thomas · 22 May 2026
    On contract
  • Year end routine walkthrough
    Opera 3 Purchase Order Processing · Kelly Gregory · 05 May 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 Purchase Order Processing · Stacey Thomas · 04 May 2026
    On contract
  • Year end routine walkthrough
    Opera 3 Nominal Ledger · Kelly Gregory · 28 Apr 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 Invoicing · Anne-Marie Cable · 16 Apr 2026
    On contract
  • Report layout change requested
    Opera 3 System Foundation · Kelly Gregory · 10 Apr 2026
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.